Last updated:
This Shipping Policy describes how orders are reviewed, prepared, shipped, and supported after checkout for Kvxa customers. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
For mouse pads and desk mats, our packing review focuses on keeping the item, included parts, and any protective materials together so the customer can compare the delivered package with the product page.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through PayPal.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days are counted from Monday through Friday and exclude public holidays and carrier non-service dates. If an order needs address, payment, or risk verification, we may contact the customer before releasing the shipment.
Before a Kvxa parcel leaves the warehouse, it passes two outbound checks. The first confirms the item identity and quantity against the order; the second reviews the sealed package, delivery label, and carton condition before carrier handoff. For mouse pads and desk mats, we use right-sized outer packaging and recyclable paper or fibre cushioning where practical to reduce avoidable movement without adding unnecessary bulk. Public holidays and unusually high carrier volume in Singapore can extend delivery estimates, and material tracking updates will be communicated using the contact details supplied at checkout.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
Please enter the full delivery address at checkout, including apartment or unit number, postal code, and reachable phone number where required. If an address cannot be served, we will contact the customer before continuing with the order.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by SingPost, Ninja Van, J&T Express, DHL, or another carrier operating in Singapore. The assigned carrier and tracking details are shown in the shipping confirmation email.
A single order may be divided into more than one package if inventory routing, parcel size, or carrier requirements make separate shipment more practical. We do not add an extra standard shipping charge when we split an order.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
If tracking appears delayed, lost, or damaged in transit, customers should contact us with the order number and relevant photos or tracking details so we can review the shipment and help with the next reasonable step. Contact info@kvxa.shop for shipment support.
CONTACT
For shipping questions, contact Kvxa support at info@kvxa.shop or +61 468 297 863. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).