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This Privacy Policy describes how AGLO RETAIL PTY LTD handles personal information connected with visits, orders, support requests, and checkout activity for Kvxa.
Support messages may include order questions, product fit questions, delivery details, return photos, or other information customers choose to provide when requesting help.
PERSONAL INFORMATION WE COLLECT
When customers use the Site, we may collect Device Information such as IP address, browser type, time zone, Cookies, viewed pages, search activity, and site interactions. During checkout or attempted checkout, we collect Order Information such as name, billing address, shipping address, payment information, email address, phone number, ordered items, order value, delivery details, and support communications.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use Order Information to fulfill orders placed through the Site, arrange for shipping, process payments, provide invoices and/or order confirmations, communicate with customers, handle returns and refunds, and screen our orders for potential risk or fraud.
Device Information helps us maintain checkout security, improve site performance, understand browsing behavior, and review marketing performance.
SHARING YOUR PERSONAL INFORMATION
We use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site. We may share personal information with service providers that help us operate the store, including Shopify, payment processors, shipping carriers, fulfillment partners, fraud prevention providers, analytics services, customer support tools, and professional advisers. We may also disclose information if required by law or to protect our rights, safety, customers, and business operations.
BEHAVIORAL ADVERTISING
We may use personal information to provide targeted advertising or marketing communications that may be of interest to customers. Customers can opt out of targeted advertising through Google Ads Settings at https://www.google.com/settings/ads/anonymous and through the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/.
YOUR RIGHTS
Depending on location and applicable law, including Singapore’s Personal Data Protection Act 2012 (PDPA), together with Australia’s Privacy Act 1988 and the Australian Privacy Principles, where applicable, individuals may have rights concerning their personal information. Singapore residents may request access to or correction of personal data and may withdraw consent where permitted by law. Additional rights, including deletion, restriction, portability, or a copy of personal information, apply only where the relevant law provides them. Requests may be sent to info@kvxa.shop. We may need to verify identity before completing a request, and legally permitted exceptions may apply.
Financial Data Security
To protect personal information, we use reasonable administrative and technical safeguards. Payment credentials submitted at checkout are transmitted to PayPal through encrypted connections; our store does not directly receive or store complete card numbers or security codes.
Customers should review the final checkout amount before payment; card credential handling remains inside the secure Shopify payment flow.
Cookies, International Processing, and Retention
Cookies and similar tools help keep the cart working, remember basic preferences, measure store performance, support checkout, and reduce fraud. Store, payment, hosting, analytics, and shipping services may process information in more than one country, and records are kept as long as needed for operations, legal duties, dispute handling, fraud prevention, and policy enforcement.
Personal information may be processed or stored in Australia and in other countries where Shopify, PayPal, and our authorised service providers operate. Where required, we take reasonable measures to ensure that transferred personal information receives protection consistent with applicable data protection law.
Children, Third-Party Links, and Updates
The Site is intended for adult customers. We do not knowingly collect personal information from children. Third-party links or services are governed by their own privacy practices. We may update this Privacy Policy to reflect changes in our store, services, or legal requirements.
Contact
ABN: 65 625 964 472
ACN: 625 964 472
Business Address: Level 3, 11 York Street, Sydney, New South Wales 2000, Australia
Privacy Email: info@kvxa.shop
Phone: +61 468 297 863
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore)